If you want to turn your patients into advocates, who post great reviews and offer referrals, then your team needs to learn the "Why" behind their actions. Why they shouldn't answer the phone in haste, why they shouldn't start calls with insurance first.
Our customer service guide is designed to remind your team how to handle new patients, and how to it in a way that builds rapport and provides additional value to your practice.
Looking for more tips for your team?
While it may seem like the logical place to start a new employee, answering the phone might be one of the tasks that requires the most training.
A hand off in a dental office is similar to a hand off in a football game. If the football is not handed off well to the next player, then it could easily be fumbled or intercepted.
We have all been taught to accept compliments and say "thank you." In business it's vital to our growth to take a thank you one step further and convert it into an asset.